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Customer portal software for manufacturers
collection of customer contracts, files, and specs
saved per week on follow-ups and customer requests
customer onboarding, approvals, and production
Slow customer onboarding delays production. LaunchBay fixes that.
See every onboarding
THE PROBLEM
Onboardings stall and you don't catch it until production schedules slip.
SOLUTION
LaunchBay shows every customer's onboarding on one screen, down to the spec or signature holding up a launch, so you can step in before it costs you delivery dates.
Dynamic workflows
THE PROBLEM
Every customer has different specs, materials, and approval steps, which creates manual work for your team.
SOLUTION
LaunchBay's reusable workflows adapt to each customer, so you build your process once and run it for every job.
Automated reminders
THE PROBLEM
Production only moves forward when you chase customers for approvals, POs, and spec sign-offs.
SOLUTION
LaunchBay automatically reminds customers what they still owe and sends them straight back to their portal to do it.
Approvals built in
THE PROBLEM
Samples, prototypes, proofs, and drawings bounce back and forth over email, slowing production and burying decisions.
SOLUTION
Customers review and sign off on samples, prototypes, and drawings inside their portal. Every approval has a timestamp and lives with the project, so production starts the moment sign-off lands.
Data validation
THE PROBLEM
Customers submit specs and forms with missing fields or incomplete files, and your team has to clean it up.
SOLUTION
LaunchBay's AI validates submissions as they arrive, flags issues, and asks the customer to fix them before anyone on your team sees them.
In-portal customer chat
THE PROBLEM
Customer questions get lost across email threads, Slack DMs, and phone calls, and nobody on your team has the full picture.
SOLUTION
Every customer conversation lives inside their portal, threaded to the project. New team members open the portal and see the full history, no email forwarding required.
“LaunchBay customer portals give us credibility our competitors don't have. Our biggest clients have started referring bigger clients, and it's a direct result of our customer experience."
Mariah Gates
Founder & CEO, Accelerated Automation
customer onboarding
saved per customer
manual follow-ups
Replace the document chase with a process that runs itself.
Keep customers participating and accountable
Customer onboarding stalls when customers don't know what's expected. LaunchBay drops them into a branded, loginless portal with every spec, document, and approval in one place, so they always know what's next.
Everyone sees project status in real time
No more 'what's the latest?' emails from customers. No more 'what's needed next?' questions from your team. LaunchBay shows everyone exactly who's responsible for each step, what's been done, and what's next.
Stop re-entering customer data across quotes and POs
Save your team from double data entry across quotes, POs, work orders, and forms. LaunchBay passes the information you already have from one stage to the next, pulling from your CRM and existing tools so customer data flows in without manual entry.
An AI that oversees every customer project for you
LaunchBay's AI builds your workflows, validates customer specs, and reminds customers what they still owe. From signed PO to launch, production moves forward without your team chasing customers down.
Built for data and document-heavy workflows
Customer onboarding
Build a structured onboarding workflow once and run it for every customer. Tasks, forms, spec requests, and approvals are assigned automatically so customers always know what to do next.
Document collection
Request files, drawings, signed NDAs, compliance docs, and supporting paperwork directly inside the customer portal. Customers upload in one place. Your team sees exactly what's been received and what's outstanding.
eSignatures
Send POs, NDAs, and contracts for signature without leaving LaunchBay. Customers sign directly in their portal. No DocuSign account, no extra tool, no additional link to send.
