AI for customer onboarding and implementation

LaunchAI Agents watch every implementation, flags at-risk accounts, and drafts the next step. Nothing reaches a customer without your approval.
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Powering 20,000+ onboarding projects every month
LaunchAIAI for Onboarding & Implementation Teams
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Turn every closed deal into a successful activation

Full onboarding visibility

Real-time health on every implementation. Ask LaunchAI about any account and get an answer, no status meeting required.

Faster to first value

Waiting on contracts, forms, and files is what delays value. LaunchAI tracks what's outstanding and nudges the right person before the date slips.

Prevent customer churn

Agents watch every account for missing information, overdue work, and customer frustration, then draft the next step for you to approve.

AI agents ensure no at-risk account goes unseen

Sentiment
Reads tone across every message and flags accounts that sound frustrated, stalled, or at risk, so you know who needs attention before they go quiet.
Accountability
Watches every task for what's overdue or stalled, then drafts the nudge. You send it in one click.
Decisions
Logs every request, change, and sign-off from tasks, comments, and meetings, so nobody asks what was already agreed.
LaunchAI Chat
Opens each day with what's unread, what's critical, and what to handle first. Then answers questions and takes action on any account.

Get customers to value, without the guesswork

Catch what's slipping before it costs you the account

Agents run across every implementation, watching for at-risk signals, overdue work, and decisions as they happen. LaunchAI Chat opens each morning with what needs you first.

Nothing reaches a customer without your approval

LaunchAI drafts the follow-up. You review, edit if you want, and send in one click. The customer gets a clear ask and one link back to their portal, no login required.

Run LaunchAI from Claude, ChatGPT, and More

Connect any MCP-compatible assistant to LaunchBay's MCP Connector. Find tasks, pull health scores, and send approved nudges from the chat you already work in.

Build full onboarding workflows in minutes

Describe the onboarding you run and LaunchAI builds it. Our project builder generates the stages and tasks, while the form builder turns a prompt into a customer intake form wired into the workflow.

Take command of every customer onboarding.

One platform to run, monitor, and unblock every customer onboarding.

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G2
4.8
Capterra
4.7

Keep exploring LaunchBay's features

Client Portals

Give every customer a branded, loginless workspace they access with one magic link. No account, no password, just a single hub for tasks, status updates, and communication.

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Project Templates

Build a workflow once and reuse it for every customer. Every new project spins up with the same proven stages, tasks, and structure, and adapts to each implementation.

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Reporting & Visibility

Reporting built for what onboarding and implementation teams actually need to know: which accounts are on track, which are behind, and what's holding each one up.

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Frequently Asked Questions (FAQs)

What is LaunchAI?
LaunchAI is the AI built into LaunchBay: LaunchAI Chat, a chat assistant with access to every project in your workspace, and three AI agents that watch your accounts in the background. The MCP Connector lets assistants like Claude and ChatGPT work inside your account.
What do LaunchAI's AI agents do?
Each agent has one job. Sentiment flags accounts that sound frustrated. Accountability catches overdue tasks and drafts a nudge you send in one click. Decisions logs approvals and sign-offs from tasks, comments, and meeting transcripts.
Does LaunchAI message my customers on its own?
No. Agents flag and draft, but nothing is sent without your approval. AI does the legwork. You keep the judgment and the relationship.
How does the MCP Connector work with Claude and ChatGPT?
The MCP Connector links your LaunchBay account to AI assistants like Claude and ChatGPT. Once connected, you manage work in plain language: find and create tasks, add project stages, assign due dates, pull project health scores, retrieve customer form submissions, and send AI-drafted nudges. Every response includes a direct link back into LaunchBay.
Is my data used to train AI models?
No. Your data is not used to train external AI models. Agent alerts and drafts stay internal to your team. Customers never see them.
Which plan includes LaunchAI?
LaunchAI is available on the Premium plan. Chat and all three agents are included, and the MCP Connector works with any assistant that supports MCP.

Take command of every customer onboarding.

One platform to run, monitor, and manage every customer onboarding, with full visibility into every account.

Ready to stop wondering where things stand?

Book a demoTry for free