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One platform to run every MSP client relationship
Most MSPs are managing client work across a patchwork of CRMs, project management tools, spreadsheets, and email. The work gets done, but the client experience suffers. LaunchBay replaces that stack with one platform where onboarding, implementation, ongoing communication, and client collaboration all happen in one place, from the first touchpoint to long-term account management.
Keep every MSP client relationship moving without burying your team in admin
Start every new client relationship faster
The moment a deal closes in your CRM, LaunchBay automatically creates the project, assigns tasks, and sends your new client a secure magic link to their branded portal. No manual setup, no email chains. Onboarding starts in seconds.
Replace the tool stack clients never understood anyway
Spreadsheets, shared boards, and email threads create confusion and erode client trust. LaunchBay gives every MSP client a single, branded portal where project status, tasks, and communication are always clear. No new tools to learn, no logins to manage.
Branded, loginless portals for every client touchpoint
Every MSP client gets their own dedicated portal with no login required. Kick off onboarding, get sign-off on new tools or workflows, handle support requests, and keep communication centralized throughout the entire client relationship.
One platform to onboard, manage, and retain every MSP client
Client Portals
Every new MSP client starts their relationship in a structured, professional portal the moment a deal closes, not days later after your team has cobbled together a kickoff email and a shared folder. The faster clients can complete onboarding tasks, the faster your team can start delivering. That speed compounds as you scale.
LaunchBay client portals are fully branded to your MSP and require zero login from your clients. Every client gets their own dedicated space to complete onboarding tasks, upload files, sign contracts, get sign-off on new tools or workflows, submit support requests, and track project progress in real time. One portal for the entire client relationship, not just the kickoff.
Contracts
Signed and sealed, without leaving the portal.
LaunchBay Contracts let MSP clients review and sign service agreements, SOWs, and NDAs directly inside their portal, no DocuSign required. Close onboarding faster, keep everything in one place, and eliminate the back-and-forth that delays project kickoffs.
Project Templates
Build your MSP workflow once. Run it for every client.
Map your onboarding, implementation, or managed services process once as a LaunchBay project template. Every new client project starts with tasks, automations, and portal pages already in place. No rebuilding, no missed steps, just a consistent experience every time.
Automated Reminders
Stop chasing clients. Let automation do it.
LaunchBay automatically nudges clients when onboarding tasks are overdue and alerts your team when action is needed. No manual follow-ups, no missed handoffs. Your team gets out of their inbox and back to delivering client value.
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Project Progress Tracker
Everyone knows where things stand, always.
LaunchBay's project progress tracker gives MSP clients a live view of their onboarding and implementation milestones while giving your team a clear picture of what's on track and what's at risk. Fewer status calls, early visibility into issues, and clients who actually feel informed.
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Integrations
Your CRM connected. Your onboarding, automatic.
LaunchBay connects natively with HubSpot and via Zapier with Salesforce, Pipedrive, ConnectWise, and thousands of other tools MSPs rely on. The moment a deal closes, onboarding kicks off automatically and clients get instant portal access to start providing what your team needs.
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Frequently Asked Questions (FAQs)
Run client work the smarter way
Replace scattered tools with one platform for onboarding clients, coordinating work, and delivering a better client experience.