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Retain and Expand: Why Customer Value Starts in Onboarding
Jason Noble, customer value and retention expert with 30+ years of leadership experience across Sony, ServiceNow, and high-growth SaaS businesses, joins Sam Chlebowski for a free-flowing conversation on why the seeds of retention and expansion get planted, or lost, during onboarding.
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In this session, we'll cover:
→ Jason's path through 30+ years in customer leadership at Sony, ServiceNow, and high-growth SaaS businesses
→ Why "value" needs a real definition before onboarding even starts
→ What breaks when sales, customer success, and product aren't aligned on outcomes
→ What "renewal confidence" looks like when you build it from day one instead of the 90 days before a contract ends
Meet your experts
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Sam Chlebowski
Co-founder
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Jason Noble
Customer Value & Retention Expert
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