Event Overview:

Every CS and account team has them: accounts that look healthy on paper. Usage is up. Support tickets are low. Renewal should be a formality. And then it isn't.

If your QBRs are built around surface-level health scores, they may be missing the signals that actually predict churn, and by the time the warning signs show up in a dashboard, it's often too late to course-correct before the renewal conversation.

In this session, Alex Raymond (Founder, AMplify) and Sam Chlebowski (Co-founder, LaunchBay) will break down why "green" accounts still walk, and what a QBR process built to catch the real risk looks like in practice.

What You'll Learn

• Why standard health scores miss the accounts most likely to churn
• The QBR structure that surfaces renewal risk earlier
• How to turn a QBR from a status update into a forecasting tool
• Practical changes you can make to your next QBR, starting immediately

Who Should Attend

This session is built for account management, customer success, and client services teams who run recurring account reviews, especially anyone who has been surprised by a churn that "shouldn't have happened" based on the numbers.

How to Join

1. Register using the link below to save your spot
2. You'll use the same link to join the live session on August 12th
3. Come with questions, there will be live Q&A throughout

Register / Watch Here