One shared inbox for every client conversation

LaunchBay brings client emails, messages, and internal notes into a single unified inbox so nothing falls through the cracks. Your team responds faster, stays aligned, and gives every client a better experience.
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LaunchBayUnified Inbox for Client Teams
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A shared inbox built for client-facing teams

Shared team inbox

Every client message lands in one place your whole team can see. No more digging through individual email accounts to find the latest thread.

Internal notes & @mentions

Loop in teammates with internal notes that clients never see. Tag the right person, add context, and resolve issues without switching tools.

Client-facing messaging

Clients reply directly from their portal or email. Every response threads back into LaunchBay so your team always has the full conversation history.

Conversation history by project

Every message is automatically tied to the right client and project. New team members can get up to speed in minutes instead of hunting through old emails.

AI-assisted replies

Use LaunchBay's built-in AI to instantly draft responses to client messages and task comments. Review and edit before sending so every reply sounds like your team wrote it.

Turn messages into tasks

Convert any client message or comment into a trackable task in one click. The task is pre-filled with the client's message and linked back to the original conversation for full context.

How teams use LaunchBay's unified inbox

Replace scattered email threads

Stop toggling between Gmail, Slack, and project tools to piece together what a client said. LaunchBay's shared inbox centralizes every client conversation so your team sees one source of truth instead of a dozen fragmented threads.

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Give clients one place to communicate

Clients see a clean, branded portal where they can message your team, view updates, and find every conversation in one thread. They always know exactly where to go and never have to wonder if their message was received.
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Collaborate behind the scenes before you reply

Use internal notes and @mentions to get input from teammates without involving the client. Draft your response, get alignment, and send a polished reply from one place.

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Keep exploring LaunchBay's features

Client Portals

Give every client a branded, loginless portal where they can send messages, upload files, complete tasks, and track project progress.

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Automations

Pair your shared inbox with automated workflows that trigger tasks, and follow-ups when deals close or milestones are reached.

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Proofing

When a conversation leads to a deliverable, let clients review, annotate, and approve images, PDFs, and videos visually inside their portal.

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Frequently Asked Questions (FAQs)

What is a unified inbox for client communication?
A unified inbox brings all client messages, internal notes, and project updates into one shared view your entire team can access. Instead of tracking conversations across email, Slack, and other tools, LaunchBay keeps everything in a single thread tied to each client and project so nothing gets lost.
How does LaunchBay's shared inbox work for teams?
Every message between your team and a client appears in LaunchBay's shared inbox, organized by project. Team members can add internal notes, @mention colleagues, and collaborate behind the scenes before sending a client-facing reply. Clients receive notifications via email and can respond from their inbox or directly inside their branded portal.
Can clients reply to messages without logging in?
Yes. When you send a message from LaunchBay, your client receives an email notification with the full message. They can reply directly from their email or click through to their branded portal using a secure magic link. No account creation, no password, and no app download required.
Can team members leave internal notes that clients can't see?
Yes. LaunchBay's unified inbox supports internal notes that are only visible to your team. Use them to tag a colleague, share context, or discuss how to handle a request before sending a client-facing response. Clients never see internal notes.
How is LaunchBay's unified inbox different from email or Slack?
Email scatters client conversations across individual inboxes, and Slack wasn't designed for external communication. LaunchBay's unified inbox is designed for client-facing teams: every message is tied to a project, visible to your whole team, and accessible to clients inside a branded portal. Internal collaboration, client communication, and project context all live in one place.
Does LaunchBay's shared inbox integrate with my existing tools?
Yes. LaunchBay integrates with HubSpot, Zapier, and other tools so you can trigger messages and workflows from events in your CRM or project management stack. Clients interact through their portal and email, while your team manages everything from LaunchBay's shared inbox.
Can I create tasks directly from client messages?
Yes. Any client message or task comment in LaunchBay's Message Center can be converted into a trackable task in one click. The task is automatically pre-filled with the client's message, linked to the original conversation, and added to your project's Kanban board. From there you can assign it to a team member, set a due date, attach files, or add a checklist.
Does LaunchBay's shared inbox support AI-generated responses?
Yes. LaunchBay includes a built-in AI assistant that can instantly draft replies to client messages and task comments. After the AI generates a response, your team has full control to review, edit, and refine it before sending. This helps your team respond faster while keeping every reply on-brand and accurate.

Run client work the smarter way

Replace scattered tools with one branded portal for onboarding clients, coordinating work, and delivering a better client experience.

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