How Nutrislice Replaced 5 Tools with One Customer Onboarding System

How Nutrislice Cut Customer Onboarding Time by 35% with LaunchBay

As Nutrislice scaled customer delivery across teams, their onboarding process became increasingly fragmented across tools and workflows. By adopting LaunchBay as a single operating system for customer onboarding and collaboration, Nutrislice streamlined internal handoffs, improved the customer experience, and eliminated manual follow-ups without adding operational complexity.

The Problems They Wanted to Solve

As Nutrislice grew, managing increasingly complex customer implementation projects across disconnected systems created friction for both internal teams and customers. What once worked at a smaller scale no longer supported the demands of onboarding and delivery.

Lauren Hammonds, Senior Graphic Designer at Nutrislice, saw the same issues surface repeatedly: complex creative briefs, clunky customer access, and project tracking spread across too many tools.

“Our creative briefs are very comprehensive, and none of the tools we were using handled that complexity well. Customer access was clunky, and project tracking felt disjointed because we were trying to make so many different tools work together.”

Email only amplified the chaos. Threads grew long, context broke down, and important details slipped through the cracks.

“With email, we’d have long threads where someone would reply directly and suddenly things would fall through the cracks. We were spending more time chasing information than actually moving projects forward.”

Customers often felt unsure where to go or what was expected next, while the Nutrislice team spent valuable time coordinating instead of delivering.

The Tools They Used Before LaunchBay

Before LaunchBay, Nutrislice relied on Monday.com, Notion, Google Docs and Sheets, and email to manage Customer onboarding and delivery. Each tool served a purpose, but together they created a workflow that required constant manual coordination.

Monday.com handled internal tracking, but Customers weren’t in the system. Notion was used for creative briefs, but its flexibility became a liability when shared externally.

“Notion is a great note-taking space, but it has so much flexibility that it became a problem. Customers could accidentally delete fields or get lost once the briefs became really detailed.”

Instead of reducing complexity, the stack increased it.

The LaunchBay Solution

Lauren initially discovered LaunchBay while searching for project management tools. What stood out wasn’t just task management — it was the client portal.

“When I saw that LaunchBay had a client portal, it really caught my attention. It felt like all the tools I had been trying to piece together were actually part of one system.”

Instead of layering on another tool, LaunchBay offered a centralized way to manage customer tasks, forms, timelines, and communication in one accessible experience.

A Professional Customer Experience

One of the most immediate shifts was in how customers engaged with Nutrislice. Loginless, branded portals removed friction and created clarity around next steps.

The real test came during one of Nutrislice’s largest and most complex customer projects. In the middle of the engagement, during their busiest season, the team decided to transition the customer into LaunchBay.

Rather than waiting for a new project cycle, they introduced LaunchBay midstream and asked the customer to adopt the new workflow alongside them. Each week, they requested feedback.

“Every week the customer feedback was the same: everything is just easier. I don’t have to hunt anything down. I don’t have to create an account. I just click the magic link sent to my email and complete the tasks in my LaunchBay portal.”

Tasks were completed faster. Engagement increased. Late items decreased. What had previously taken six weeks of back and forth asset collection was reduced to four.

For Nutrislice, that mid-project transition confirmed that LaunchBay did more than simplify internal workflows. It elevated the customer experience in a measurable way.

Less Coordination, More Momentum

LaunchBay significantly reduced the time Nutrislice spent on follow-ups, emails, and meetings. Previously, collecting assets and information could take five to six weeks and required constant manual check-ins.

After transitioning a large customer into LaunchBay mid-project, asset collection dropped from six weeks to four, with fewer late tasks and greater customer engagement.

“If it’s a task that needs to be done, we put it in LaunchBay and they do it. There just aren’t that many holes anymore.”

Improved visibility also reduced recurring meetings and status updates, allowing teams to focus on problem-solving rather than reporting.

One System, Multiple Teams

Nutrislice began cautiously, starting with a single user during their busiest season to validate the platform’s impact. Once early success became clear, LaunchBay expanded to the full design team.

As designers collaborated with customers directly inside the platform, Customer Success saw the benefits firsthand and began testing it within their own onboarding workflows.

“Our Success team was hearing customers say, ‘I’m so glad we made this switch. Everything’s easier.’”

What started as a design solution quickly became a company-wide system.

“It stopped being a niche tool for design. It became a system we could all use together, across departments.”

Today, both Design and Customer Success operate inside LaunchBay, creating a unified onboarding experience from initial kickoff through delivery.‍

One Place for Customer Onboarding and Delivery

With LaunchBay in place, Nutrislice consolidated what previously required Monday.com, Notion, Google Docs, and long email threads into a single operating system for customer onboarding and delivery.

For Lauren, the difference shows up every day in how she starts her work.

“Instead of checking email, Monday, Slack, and Notion, I just open LaunchBay. I see what I need to do next, and I get to work.”

Ready to replace disconnected tools like Nutrislice?

Nutrislice’s transformation shows what’s possible when you unify onboarding, collaboration, and customer communication in one system. By eliminating manual follow-ups, reducing onboarding time, and aligning teams around a shared source of truth, they turned operational friction into momentum.

With LaunchBay, your team can scale customer onboarding without adding complexity — and without adding headcount.

👉 Start using LaunchBay for free or book a demo to see it in action.